Verizon announced Thursday that it is offering a $20 credit to customers affected by a widespread service outage Wednesday.
Verizon subscribers complained that the outage limited their ability to use their mobile devices, preventing them from making calls or completing online transactions that require a wireless network.
To appease frustrated subscribers, the wireless provider said it is giving those customers a $20 credit.
“Yesterday, we fell short of the level of excellence that our customers expect and that we expect of ourselves,” Verizon said in a statement to CBS News. “To help provide relief to those affected, we are offering customers a $20 account credit that can be easily used by logging into the myVerizon app to accept. On average, this covers several days of service. Our business customers will be contacted directly regarding their credits.”
Verizon added that “the credit is not meant to make up for what happened. No credit really can. But it is a way to recognize our customers’ time and show that it matters to us.”
The cause of the outage remains unclear. In a statement released Thursday evening, a Verizon spokesperson described it as a “software issue” and said the company was “conducting a full review of what happened.”
The company said that while the outage has been resolved, customers who continue to experience issues should restart their devices to reconnect to the network.
Verizon did not say how many customers were affected, but Downdetector, which tracks such outages, showed that as many as 180,000 users across the United States reported problems with the mobile network on Wednesday.
Source | domain www.cbsnews.com
