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The CEO of Air India said that the carrier adopting a “new normal” after a deadly crash

Rachel Anderson by Rachel Anderson
October 6, 2025
in Lifestyle
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Air India Boeing 787-8 Dreamliner.

Sopa images | Lightrocket | Getty images

Long Beach, California – Air India CEO, Campbell Wilson, said the carrier had adopted a “new normal” and an emphasis on security following the accident of one of his planes in June, the deadliest aviation disaster in a decade.

Every 242 people except one on board 171 Air India on June 12 were killed when the Boeing Dreamliner, bound for London, crashed a few seconds after takeoff of Ahmedabad in the west of India. 19 other people were killed in the field.

A preliminary report published in July showed confusion in the cockpit when the fuel cut -off switches were returned. The recording of the voice of the cockpit captured one pilot asking the other why he cut the fuel and the other replied that he did not do it.

“The investigation is still underway, so I cannot comment too freely, but it has been an absolutely devastating event for people involved, for families, for the company, for staff, and our goal in the past two months has been a lot to support them in any way possible,” said Tuesday at the Long Beach Expo, California in the airline.

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“We continue to work with the regulator on the survey and to ensure that the learning comes from this survey are brought into play. For the moment, the preliminary report does not indicate anything wrong with the plane, nothing bad to guarantee the engines, nothing wrong with the operation of airlines, but we have taken an important security break to ensure that all our practices and procedures are fully embraced, and people are fully embraced touched, “he said.

Air India had been in the midst of a massive modernization effort to better compete with other carriers and obtain new customers on the rapidly growing aviation market in India at the time of the accident. The refreshment began after the Tata group deprived the government’s 93 -year -old carrier three years ago.

This overhaul continues with new cabins and better technology, said Wilson, a veteran of airlines that has previously been CEO of Scoot, a low cost carrier of Singapore Airlines. The carrier has placed orders for some 570 planes.

“Once Air India has been privatized (we) could adopt more normal practices in the private sector, could make long-term decisions, if capital is investing,” he said.

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