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Sunwing Airlines: Thousands face delays due to technical issue


TORONTO-

Sunwing Airlines Inc. says thousands of passengers remain stranded and the start of vacation is delayed for others as the company continues to grapple with a technical glitch that has stalled flights.

The Toronto-based company says around 15 of more than 40 scheduled flights have been handled since the technical issue first emerged.

Sunwing says its recording system provider continues to experience a system outage.

It says Airline Choice is working with the relevant authorities to find a solution as soon as possible and is processing flights manually, subject to airport restrictions, curfews and required crew reassignments.

Some of the planes are waiting to return to Canada, which has delayed the start of vacation for other travellers.

Sunwing apologized to passengers “whose travel plans have been impacted” and urged them to sign up for flight alerts on its website at Sunwing.ca.

“Our team has been working day and night to find alternative ways to get customers to their destination or on return flights,” he said in a press release.

The tour operator said the issue was also affecting other airlines, scolding their traffic as well.


This report from The Canadian Press was first published on April 19, 2022.


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