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Sunwing: A technical problem still disrupts the plans of thousands of travelers


TORONTO — Thousands of Sunwing Airlines passengers are still stuck at their destination or seeing the start of their vacation delayed, the company says, as it continues to struggle with a technical glitch that has delayed its flights.

About 15 planes, on more than 40 scheduled flights, have been able to take off since the technical problem first appeared, said the Toronto-based airline.

Sunwing says its recording system provider continues to experience a system outage.

Airline Choice is working with the relevant authorities to find a solution as soon as possible, add the carrier, and process the flights manually, subject to airport restrictions, curfews and required crew reassignments.

Sunwing apologized to passengers “whose travel plans have been disrupted” and urged them to sign up for flight alerts on its website, Sunwing.ca.

“Our team has been working day and night to find alternative ways to get customers to their destination or on return flights,” the company said in a press release.

The tour operator said the issue was also affecting other airlines, disrupting their traffic as well.




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