Southwest cuts 2,300 flights, schedule in sustained chaos

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DALLAS — Southwest Airlines continued to extricate itself from sustained planning chaos Thursday, canceling 2,350 more flights after a winter storm overwhelmed its operations days ago.

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The Dallas carrier has acknowledged that it has inadequate and outdated operating technology that can leave flight crews out of position in inclement weather.

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Southwest was the only airline unable to recover from storm-related delays that began over the weekend when snow, ice and high winds raked parts of the country.

As has been the case every day this week, the vast majority of flight cancellations nationwide are South West flights.

There were 2,451 canceled flights before noon Thursday in the United States, and 2,357 were southwestern routes, or about 58% of its entire schedule, according to tracking service FlightAware.


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The airline warned that cancellations would continue for days.

The federal government is investigating what happened in Southwest with total cancellations exceeding 10,000 at the start of the week.

Southwest has added a page to its website specifically for stranded travelers, but thousands of customers remain unable to reach the airline.


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