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Major Sunwing system issue continues through Tuesday

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A massive system glitch continued to wreak havoc on Sunwing flyers’ vacation plans on Tuesday.

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On Monday, the airline said its “systems provider was experiencing a network-wide system issue that impacted check-in and boarding, resulting in continued flight delays for a number of flights. Sunwing”. This resulted in all sorts of cancellations and countless delays.

The problem was not resolved in time for Tuesday. Massive queues were seen at Pearson airport all day.

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Sunwing tweeted: “WWhile our systems provider continues to work to resolve the system outage, we continue to manually process as many flights as possible, but expect further delays. Please note that all passengers impacted with flight delays of more than three hours will be compensated.

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Some travelers have reported being stranded in places like Mexico.

As delays continued at Pearson, Sunwing said in a statement Tuesday, “Our team has been working day and night to find alternative ways to get customers to their destination or on flights home. We have successfully processed more than 15 flights manually since yesterday, with the aim of manually processing as many flights as possible today, subject to airport restrictions, curfews and any required crew reassignment. they stated.

Affected customers have received a link from Sunwing telling them how to claim compensation.

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According to the Canadian Transportation Association, if flight delays are within the airlines’ control, customers should be kept informed, provided with assistance, offered alternative travel arrangements or a refund and compensation for the inconvenients.

Sunwing is classified as a small carrier by the CTA, so compensation would be lower ($125 if passenger arrives three or more hours late but less than six hours; $250 if passenger arrives six hours late late or more, but less than nine hours). ; and $500 if the passenger arrives nine or more hours late, according to the site) than if the problem occurred on a larger carrier.

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