Skip to content

Content of the article

OTTAWA — The Canadian Transportation Agency says the total number of air travel complaints rose last year, spurred by a backlog of problems carried over from the previous year.

The agency says there were 28,673 complaints in total for the year to March 31, 2022, compared to 26,742 the previous year.

The year’s total includes 12,158 new complaints, down approximately 8% from the previous year, plus the carryover of 16,515 reports from the previous year.

The agency says it handled 15,264 complaints, down from 10,227 the previous year, with about half of the resolutions handled through the airline financial relief scheme.

The CTA says there were 13,409 complaints still outstanding at the end of the year, down from the previous year and in line with the total for the year ending March 31, 2020.

Complaints increased from 2019, in part due to the Passenger Bill of Rights implemented that year, as well as problems with Air Canada’s reservation system, while the first problems related to pandemic cancellations also contributed.

This report from The Canadian Press was first published on June 23, 2022.