Albertan accuses VW of having to drive ‘dangerous’ vehicle


An Alberta driver told Global News he was forced to drive a “dangerous” vehicle because Volkswagen Canada did not have enough supplies.

Brandon Cruze purchased a brand new 2022 VW Tiguan in November 2021. A few months ago he was driving down the highway when he was hit by flying gravel. A rock chip on his windshield quickly turned into a nine.

“There are currently over 52 cracks in the windshield,” he said.

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The Cochrane resident said not only is it not pretty to look at, it’s also not safe to drive.

“The glare is pretty bad. It’s pretty hard to see.”

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Brandon Cruze’s badly damaged windshield.

Calgary Global

Cruze contacted both his dealership and the automaker to see what could be done, but said he was told “nothing.” He hasn’t had much luck elsewhere either.

“I went to several different glass companies in Cochrane and Calgary. No one had the windshield themselves and there are none available in Canada,” he said.

Cruze said he offered several solutions, but was refused each time.

“I asked VW for a loan vehicle, which they refused. So I asked for a rental and they also refused.

“I even went so far as to ask if I could defer my payment and have the money from the payment go towards a rental, which they also refused.”

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Supply chain disruptions have stalled deliveries of vehicles and spare parts around the world.

VW Canada told Global News it was also affected.

“Due to the supply chain shortages that have affected our industry, the flow of spare parts has been significantly impacted, and we have been in an out-of-stock situation on this particular part,” a statement read.

“As this particular issue is due to an outside influence, rather than any manufacturing defect, there is no vehicle rental assistance available.

“It would be best to deal with this issue with the client’s insurer, as it was a road accident that caused the splintering of the windshield.”


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Cruze said he contacted his insurer, but decided not to go that route. He added that it would end up costing him more, not just in the rental, but also possibly in insurance claims.

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“I don’t think I should have to pay for a rental. For me, to get into a rental, it’s going to cost between $1,400 and $1,600 a month. And right now the windshield is out of stock, so it could be four to six months. »

Cruze said that given he was already paying $700 a month in car payments, that was just too much.

“A rental would make him over $2,000 a month,” he pointed out.

The windshield of the VW Tiguan shattered by gravel

Windshield of the VW Tiguan shattered by gravel.

Courtesy of Brandon Cruze

VW said it was looking for a way to speed up the delivery of the windshield, but added there was unfortunately nothing more it could do.

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Cruze, which bought two new VWs last year, added that the automaker needed to step up and take care of its customers, both in terms of loyalty and safety.

“I believe it’s up to automakers to make sure these parts are available to the public to make sure these vehicles can stay on the road.”

© 2022 Global News, a division of Corus Entertainment Inc.




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