Addressing CNBC-TV18, Aman Goel, co-founder and CEO of Graylabs AI, said: “We plan to deploy the capital mainly in the research and development of the product. The problem we solve is very complex due to the size, scale and diversity of our country – there are so many languages, accents and dialects. ”
He added that the company builds a complete contact center fed by AI which goes beyond basic automation.
“This AI will not only send you basic details such as the balance of your account – he can also convince you to buy a product from the bank, collect emitted, resolve your request or lift a ticket,” said Goel. He said this complete approach distinguishes Graylabs from other market solutions.
The company has already signed more than 50 BFSI customers, including RBL Bank, Bank, Sbi Life and Icici Prudential, in just 18 months. According to Goel, rapid adoption is driven by the tangible impact of AI on customer operations.
“In many companies, we have been able to show that the conversion rates of televenimental calls managed by our AI are much higher than those managed by human cablealers,” he said.
Graylabs AI is also focused on regulatory compliance and data security, in particular given the sensitive nature of customer conversations in the BFSI sector.
Goel noted: “We do not store any final consumption data on our servers. The data belongs to the regulated entity – the bank – which continues to have customer data, call recordings, etc. ”.
He added that the company is in accordance with SOC 2, ISO certified and undergoes third -party data security audits, ensuring that all data remain within the Indian limits.
The company pricing model is based on a minute, reflecting the use of the platform. Goel has also confirmed that Graylabs AI is investing in expansion, opening offices in Delhi and Bengaluru and constituting teams in finance and HR to support growth, while maintaining profitability.
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